Real Reviews from Mesa & East Valley Homeowners
See why families across Mesa, Scottsdale, Tempe, Chandler, and Gilbert trust Hughes Air Conditioning & Heating Repair for honest service, fast response, and dependable comfort—year after year.
Charlie C.
Just had a Trane a/c system installed and purchased from Hughes Air. We had Hughes Air do our larger a/c unit several years ago, and were pleased that we could use them again for our smaller a/c. Everything went as planned and it is cooling nicely. Mike did the install and he was very nice and easy to work with. Would definitely use again. Had a follow up visit and the service was prompt and effective. Mike is very responsive and helpful.
Jim P.
I was on my way home from vacation and decided to open my Trane app to adjust the temperature setting, ensuring the house would be comfortable upon our arrival. However, I noticed that one of my AC units wasn't working correctly. To address the issue proactively, I called Mike at Hughes Air to schedule a service call. To my surprise, he was nearby and managed to fix the problem before I got home, even after a long day of completing a new installation. Mike is a fantastic technician—honest and dependable. Hughes Air is the only company I trust for any AC service and installation needs. Thank you, Mike!
Hilary A.
Hughes Air has been my provider for many years. I recently had an A/C emergency over a weekend and called out a different provider. They had mentioned 2 issues with a fix up to $1,500. While I was in a rush, I called Hughes for a second opinion and they were able to come out same day, found the actual issue and saved me 1k. Mike was prompt, explained things thoroughly and since he had worked on my unit before I trusted his work and suggestions. A/C is working great!
Hilary A.
I was referred to Hughes Air by a friend and it was the best recommendation I could have received. Hughes has been my heating and cooling provider since 2017. Everyone at Hughes is professional and knowledgeable. They come out within a timely manner and complete the work quickly and efficiently. I luckily don't have to use them often, but when I do I know I can trust they will do the job correctly. Thank you to everyone at Hughes Air!
Update: Aug 2025 - Mike came out same day, solved the issue quickly and charged 1k less than a different company who quoted me. Still my go to provider!
Paula M.
My HVAC filter had been disconnected and I needed some advice about whether or not I could still use it or if there were other better alternatives. Mike was amazing, he made time for me, looked at my old unit, tried to find something that would work and ultimately gave me advice on how to keep my house air clean. Even though he spent time with me, and made the service call, he did not charge me since there was no repair being done. This is I think unheard of behavior and I sincerely appreciated his time, knowledge and honesty about not charging me. I will be using them in my future heating / air conditioning needs!!
Bill R.
1-5-26
Michael came out to service check out gas heater. He was on time, efficient, professional and very knowledgeable about his profession. I highly recommend Michael and Hughes for any AC/Heating job that you might have . He also installs units if you need to update your old AC to the newer more efficient ones!
Hughes is the GOAT of AC/Heating in the Valley! Greatest of All Time! I would not use anyone else!!!!!!!
4-8-25
Just had Michael service/tune up my AC and he keeps it purring and running at its highest efficiency. Michael will never try to upsell and gives honest opinions about my AC/Heater. As a matter of fact he has never tried to sell me anything and he comes out twice a year to service the AC/Heater.
Jess K.
Hughes Air is a reliable company. The owner is a third gen HVAC professional, which I appreciate. Mike provided exceptional service with prompt response times and is highly knowledgeable who clearly explained the issue and repair options. He was professional, courteous, and ensured the job was done right, leaving me feeling confident in my AC system's performance. I would definitely recommend them to anyone needing air conditioning repairs or maintenance.
William G.
I highly recommend Hughes Air, they were great in the entire process of replacing my unit and have followed up to ensure that everything is working properly. Very friendly, outstanding service, and were fair in the assessment of my old unit. Very affordable on the replacement and is willing to work with you to fit your budget.
Robert M.
Called Hughes air when my A/z broke. of course it had to break on the hottest day so far. they where very processional and got out to the house the next day. The tech showed up on time and got straight to work. they got my Unit up and running in no time and at a very fair price. Highly Recommend!
Dakotagypsy D.
Hughes installed a new heat pump for me. Their pricing was very reasonable. More importantly, though, was that their service was the best. They had my system installed before some other companies even responded to my calls. I had a minor problem shortly after the installation and their tech arrived and had the problem fixed in less than an hour.
Faye coordinated everything and was a joy to work with.
You can't go wrong with Hughes.
Linda M.
Had a brand new AC installed in early 2021 and they did a great job! Unfortunately, less than 6 months later, my brand new AC unit was struck by lightening in a monsoon storm and some major repairs had to be done. Hughes Air came through for me again and made sure the repairs were done quickly and thoroughly and my insurance covered the majority of the expense, so it all worked out.
Mat I.
I had a terrific experience replacing an old central ac/heat unit with Hughes. Mr. Hughes (the man himself) came out to do the inspection and quote. He was very thorough and respectful, and was able to give me several competitive options. Fay, the helpful woman from his office, followed up and answered all of my questions in a thorough and timely manner. Price wise they were on par with the other 3 companies I recieved quotes from. The installation was done within the week, only taking about 6 hours from start to finish. The three man crew was polite, professional, and very tidy. The unit itself is a huge upgrade from the old one. One of the big reasons we went with Hughes is the product, Trane. There is practically no noise when it is on. The crew made our duct system more efficient so now everything is heated evenly, and it has created a much more comfortable environment. I also really like the new digital thermostat that they installed. Overall a great experience, and I will definitely call them when our 2nd unit needs replacing.
Peter T.
Tremendous customer service. They kept you informed throughout the whole process of replacing my air conditioning/furnace. Even after it was installed they called to see if there was anything else they could do or if I'd any questions. very friendly very knowledgeable very good. competitive prices.
Marlene P.
As an investment property owner, I’ve needed their assistance on 4 different properties this past year - 2 replacements and 2 service/repair visits. They’ve been outstanding in all regards - professional, knowledgeable, fairly priced and incredibly responsive. They diagnosed and solved a problem at a property that two prior companies had missed. They’re now the only AC company I’ll call! Everyone from the owner and office staff to the technicians are super courteous and friendly, even after being stuck in a hot attic in August, and that’s saying something!
Terry R.
Joe showed up when it was 103 and tore into my unit, he fixed the mistakes of the last guy, fixed some things that were actually overlooked by the guys who installed the a.c. unit..and was very professional and apologetic for my inconvenience, checked everything, got it fired back up and made sure it it was working correctly and putting out the right temp..only charged me for service call..far better sevice and price from last bandit i had service it.! We have 5 other rentals, ill stick with these guys from now on..and highly recommend them..joes cares.!
Mikefromarizona
Just had both of our Air Conditioners replaced by the Hughes team and they did an absolutely fantastic job.
Jim Hughes is a tremendous service plus professional who pays attention to detail and truly cares about his customers.In all his employees display the same Professional attitude.
While we have needed to get our AC’s replaced for several years, we just barely limped Ali g with our 20 year old units.. because we pretty much have PTSD from a series of bad to mediocre contractors and dreaded the idea of tearing our house apart to remove our existing units. And the drama which seems to “ALWAYS” follow residential contractors.
Jim and his team was completely professional, extremely technically competant, exceedingly pilot and efficient. All while being cost competitive.
If you are looking for AC work, do yourself a favor, along with a lot of time, money and frustration.. call Hughes AC, ask for Jim and you will be happy you did.
They set the bar for all contractors, including myself.. and yes.. I’m a contractor as well.
Thomas H.
The Hughes Air team recently install a new AC system in my home. The whole team was excellent! They showed up on time and beat all three other quotes I received by several hundred dollars! Mark and Jim have even stopped by to check on things after the installation was completed to make sure everything was running smoothly. Give Hughes Air a call - you'll be glad you did!
Dan H.
What a great experience with Jim and the team at Hughes Air. I was having trouble with my breakers on a Friday at 4pm. I called Hughes and told Jim about the problem and he was at my house within the hour. He had me back up an running the same day. My 2 units were 16 years old...so I asked him for a quote for replacement. He came to me with a better price and system configuration than the other 3 guys which had quoted me earlier in the month. His team was fast and courteous and installed my new Trane units the following week. He came back and double checked the work. No question that I will be using and recommending the Hughes team from here on out.
Greg B.
Excellent company to do business with! Open an honest from the start and never have to worry about their people trying to upsell you anything the moment they get into the house. Had an entire system replaced in a previous home by Hughes, completely professional installation with two of the greatest installers ever. Just had a service call on new home and Service tech found the issue and corrected it quickly. Again, very impressed with the level of professionalism and fair price for service rendered. Thank you Jim and your entire team!
Azla
Hughes Air was very professional. They came out right away, diagnosed the problem, provided an immediate price, installed a new AC unit with professional workmen three days after the initial call. We now have a cool house at 72 degrees for the first time since we moved in 5 years ago.
I recommend Hughes Heating and Air.
John Z.
The folks from Hughes Air are outstanding. One of our AC units went out around 9 pm Monday night. I called in stating it was not an emergency since it was the hottest day of the year and our other AC unit was working. I was told the job would be dispatched in the morning. At 8 am the next morning we recieved a call and had service by 10. Eron arrived diagnosed the problem, recommend two repair options and fixed our AC. Hughes and their team are Fast, Professional and Trusted.
Carol C.
We are very pleased with the professionalism of every HughesAir employee who helped us purchase and install our new Trane Heat Pump. A good friend recommended HughesAir to my sister and brother-in-law 2-3 years ago, and both recommended that we, too, contact HughesAir. We followed their recommendation, and are happy we did. In turn, we will recommend HughesAir to anyone we learn needs to service or replace their heating and air conditioning unit. Steve and Carol Cox
Jordan S.
Hughes Air Heating a Cooling is a first class operation. They provide excellent professional service, quality product (Trane) at very competitive prices. I bought 2 units for a family member last April and was so satisfied that I just bought one for my own house. I wouldn't go anywhere else.
Alice R.
We had to have the original Air Conditioner and furnace for our condo replaced. We had been given 3 company names from friends and neighbors. Hughes Air was the first to respond, Mark was very informative and helpful we had our quote the next morning. Mark followed up to make sure we got it and if we had any questions.
We decided to go with Hughes and they were here the next week to place the equipment, The workers were very friendly and efficient, you would have never known they were here. Thank You Hughes Air.
Diana M.
Had a new trane a/c unit installed on August 1st and everything went fabulous! had a small issue but they were right on it and resolved it for me. It's such a great company it really deserves more then 5 stars! Mark who initially came out to quote my price was friendly and explained what my needs for my size house on a a/c would be and John and Tristan the Installers that came out were very courteous and so very nice! They were thorough and went over every detail concerning the new unit and the thermostat. I highly recommend them and I am more then satisfied and know I am in good hands with them for all my future a/c needs.if your looking for a good air and heating company don't bother to look any further this is the place you won't be disappointed.
Joanne M.
When my air conditioning unit decided to stop working , I was of course devastated. I called four different companies to come out to give me quotes. I have to say, in all honesty the people at Hughes Air were completely accommodating and professional from start to finish. Literally every single representative from Hughes Air, from the office staff, to the estimator, to the installers, were kind, courteous, expedient, knowledgable, and all paid attention to the fine details required to maintain an excellent relationship with the homeowner. With all of the unscrupulous businesses out there, not only was Hughes Air a refreshing welcome, I would highly recommend this company to anyone!
David R.
I had been without an airconditioner for a few years and then decided to finally purchase a new one after looking at and researching different companies.
Hughes Air Heating and Cooling technicians were on time, very easy to ask questions to understand the process of installing a new air conditioning unit, and professional from start to finish.
So far everything works very well and feel very satisfied that I received good value for the money invested in a new unit, that is definitely needed during our traditional hot summer season here in Arizona!
Thank you for your time and efforts, Hughes Air Heating and Cooling!
Sincerely,
Yolanda Murawski
Melissa N.
So far, 5 STARS for Hughes Air.
My old AC unit caught on fire ( it was not previously serviced by Hughes) and Mark's was 1 of 4 estimates I got.
Hughes was in the mid-range for pricing, and when I read their A+ BBB rating, along with no complaints, plus their 100% positive Yelp reviews I elected to use them.
I also appreciated their full, detailed listing of what was included in the estimate / installation. No other company gave me such detail.
I know installation is critical for optimum efficiency of the AC unit.
So far, so good ! ... excellent actually...
Katie G.
Hughes exceeded my expectations.! Our AC had officially died on us after cooling our home for 20+ years. So we did some shopping around, found Jim... and immediately knew he and his company were right for the job. I think what sold us was Jim's honesty and his genuine interest in helping us. His technicians were very clean, professional and kept us informed at all times. We even had to have some drywall work completed in our master closet because we were changing an air duct location, and everything turned out fantastic. By the time Hughes air left, our house was nice and cold. We couldn't be any happier. Thank you Hughes Air. Your company and customer service is just absolutely amazing!
Ivette C.
Hughes Air was great! They were able to give me a quick quote with information I gave over the phone after knowing what competitors had already quoted me. This saved me from having to take time off from work to have another company come out to the house. They beat my other quotes and were able to get it installed the next day. They had great prices, timeliness and service. The technicians that did the install took the time to thoroughly go over the new equipment and explain any questions I had. Overall, I had a great experience and would recommend them to anyone.
Randall W.
This was truly the first time since moving to Arizona where the contractors were GREAT!
(yes, we have only been here a year but the contractors here-YIKES). The technicians were very polite AND punctual! Thank you SO much for your professionalism and rapid service-just in time for these "toasty" times.
Teri G.
Hughes Air was wonderful to deal with! I had a Rosie certified company come out and they properly diagnosed the problem but the price they quoted me for a replacement fan motor that was on their truck was $500, not even the Trane proper replacement. When I checked with them the next morning, they said it would be $634. I had a feeling this was going to happen, as with so many other Rosie-on-the-House certified contractors, that made me look someplace else the night before and found Hughes. I sent them an e-mail that evening and Jim the owner contacted me first thing in the morning and gave me a quote of $460 for the proper replacement for a Trane unit. Furthermore he was able to have Reno out at my house 4-5 hours later and in 30 minutes he had my unit purring along. Reno didn't try to sell me anything else and was very friendly and obviously knew what he was doing. I got several business cards because I will surely refer all my friends and family to Hughes. Great job!!!
Vince C.
The other day my AC stopped working. I called Hughes Air right away. They were so nice! Reno the service technician called me back soon after and was able to be at my house within an hour. He was very friendly and knowledgable and he answered every question I had. He put in a new starter kit and my AC has been working great since! I'm very satisfied and we will definitely use this company again.
Beverly S.
Jim Hughes did a great job. He was there during the installation and took pictures of the work in progress (on the roof) and explained everything. He quickly followed up with any questions I had. Everybody involved at Hughes went the extra distance leaving us with a completely satisfied job. They are the best HVAC company I have done business with.
Sherry E.
Hughes Air is a great company!! From the moment the technician came to our home to discuss our air conditioning needs, to the installation, everything was done in a timely and professional manner. There were no hidden costs or fees. We were given great information and product specs to help us decide which Trane unit was best for our home. We decided on two Trane 18 seer units and they were quickly installed!! Loving the new thermostats we can link to our cell phones and control from any location. No pressure salesmen, just people who know their stuff. Thank you Hughes!!!
David W.
I contacted Hughes Air for service work after me neighbor recommended them. The service work was great, so I had Hughes bid a complete system replacement 2 years later. Not only was there price better than the 2 other companies I contacted, but I knew their service would be excellent as well. The techs who installed my systems were great and completed 2 heat pump systems in 2 days. Everything works great and they answered all my questions and were very knowledgeable. I had bad experience with several HVAC companies through my home warranty, but Hughes was nothing like that. Great people, great price, great service. I highly recommend!
Gary S.
Top notch from start to finish.
Ryan and Jessie did a great job.
They arrived on time and worked hard all day to replace my 3 ton split system.
But throughout the day, they maintained a great attitude and were always courteous and professional. Jim Hughes stopped by to see how things were going, which was a nice touch. And Rachael, who handled all the scheduling an billing, was first rate.
I'll be calling them next year to replace my other 3 ton unit.
Mary C.
While shopping for a new HVAC unit , Hughes Air was recommended to me. I requested proposals from several companies, but Hughes offered great value for a very fair price. The installers were efficient and knowledgeable. I learned that Hughes Air is one of very few Heating and Air Conditioning companies whose service techs do not work on commission. That element is important in having an honest assessment of the necessary service for an HVAC unit. Everyone I dealt with was very professional, straightforward and personable. Thank you, Hughes Air, for a great job!
Lily L.
Honest, no nonsense service is what you get when you call Hughes Air.
My husband I decided after 22 years it was time to replace our two ac units and wanted to do it before the brutal heat. I contacted about 5 companies. Some were referred to us by friends and we found some on our own. I found Hughes on the internet. All five companies came out and then later emailed us a quote. Jim Hughes, the owner came out was very pleasant and not at all like a salesman like some of the other companies. He was just very matter of fact and didn't waste my time giving me too much information or tooting his own horn. He gave a very competitive quote and although other companies promised to beat anyone's price, we felt more comfortable Jim's honest and down to earth approach.
Everything else from there was easy. The office was easy to deal with for scheduling and the crew that came out to do the install were very professional and courteous. They explained things as needed and cleaned up after they left so we never knew they were there.
I would highly recommend their service and will call them again if I need service or in 22 years when I am replacing these units.
Maggi B.
Hughes is staffed with knowledgable and professional people. I manage several properties and have counted on Hughes to honestly service and repair all of our units. We needed to replace a unit this year and Hughes gave us a fair bid and preformed the work in a quick and timely manner. Thanks to everyone at Hughes!
Terry C.
Very happy with the work that was done at my house. They showed up when they said they would, and were very neat and clean. Laid down tarps over my carpet, very impressed. They gave me a proposal and did exactly what they said they would do. Would recommend them highly. Job well done at a fair price!
Terry Corso-OBoyle
Joann K.
Gilbert answered all my questions with patience and clarity. He was available to take my calls when I placed them. There were no surprises upon install. The installers were polite and worked hard for 10 hours with 2 short breaks. Since I was having a leak, I needed fast response and I got exactly that! Thank you so much guys for your professionalism, honesty, politeness and great job!
Elaine M.
My experience with Hughes AC was great. The 2 installers were pleasant and worked very hard to complete the project in 1 day. They cleaned up everything. Mr. Hughes came out the following day to inspect everything. There were 2 minor things which he took care of immediately. I would recommend everyone to use Hughes Air for installing a new Trane AC. Thanks to all.
Ted S.
Hughes Air installed my two A/C systems 10 years ago. Hughes Air is under new management now, with a new senior tech, Mike, and I am extremely satisfied with both. Mike is an expert diagnostician and is thoroughly honest, and I believe his sole purpose on the job is to make the customer happy.
Joann K.
Mike is honest and knowledgeable. I highly recommend!
Thank you so much for coming out quickly and repairing our unit. So appreciate your service!
We continue to call in Hughes Air for our A/C needs and continue be so grateful for Mike. We all know how stressful it can be when our A/C breaks down and Mike comes through not only with skills but with a positive attitude that turns our stress into joy. He works around our crazy schedule and gets the repairs done well and in good time. Also we transitioned from a standard thermostat to a Nest and Mike was able to help us with the technicalities of that change. Highly recommend Hughes Air and Mike!
Sean T.
Hughes is your one stop shop for all things HVAC! Micheal is very knowledgeable and has YEARS of experience under his belt. When our AC went out, he was able to identify the issue and even took the time to contact the manufacturer to verify that our unit was still under warranty. He saved us thousands in replacement of a new unit. He replaced the part under warranty and our AC now blows the coldest air. Thanks, Michael!
Zoe M.
Huge thank you to Hughes air. They came through, as a recommended company By Mitsubishi, and blew the other repair companies out of the water. They presented in a timely fashion, accurately diagnosed our machine issue, gave us great feedback and walked us through the decision process, and in a very timely fashion performed repair on our Mitsubishi casita unit. At a very reasonable price. We appreciate them, would definitely recommend them, will use them in the future if we have any issues with our Trane system.
Stan C.
Mike with Hughes Air does routine maintenance on my two units. His knowledge is a cut above the rest and his pricing is extremely reasonable. A few days ago I thought my AC unit was not working properly. Since the temperature is 110 degrees and higher I was concerned. Mike came out the next day to check it out. He did a wellness check on both my units, reassured me they were both working properly, which eased my mind. I highly recommend Mike Dawson with Hughes Air for any HVAC work, large or small. He is top notch.
Kevin S.
Hughes Air did a great job on both installation at our home. We had our outdated HVAC replaced with a nice variable speed Trane unit in May. Mike and his crew kept our premises neat, tidy and did a great looking installation. In July we had Mike come back out and install a mini split in our garage, no longer are we 110 in the garage, a nice comfortable temp of 85 keeps all our belongings from roasting in the Arizona summers. If you need a dependable installer and service team, call Mike and you will soon realize what a professional he is.
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Talk With a Local HVAC Team You Can Rely On
If you’re tired of pushy sales tactics or inconsistent service, you’re not alone. People across the East Valley choose Hughes Air Conditioning & Heating Repair because the experience feels personal, honest, and dependable. Let’s talk about what you need and make the next step simple.

